Frequently Asked Questions

Optivo's AI engine analyzes your delivery data (addresses, time windows, vehicle capacities, specific constraints) and calculates optimal routes in minutes. You can upload data from your existing Excel file — the AI cleans and completes the information automatically.

It means you don't need to prepare a file in a specific format. Upload your working Excel file, even with incomplete or messy data. Optivo's AI recognizes addresses, coordinates, business names and retrieves data from previous deliveries.

No. Optivo's driver app is a WebApp that runs directly from any smartphone browser. No installation required, no updates to manage.

Optivo consists of three main modules: AI route optimization, fleet tracking and management with proprietary OBD devices, and a driver app with digital Proof of Delivery. It also includes a Control Tower for real-time visibility and KPI dashboards.

You have several options. You can keep working with Excel and import your file directly into Optivo for optimization. If you use a management system (ERP, WMS), you can connect it via API or export data as Excel or CSV to upload into the platform. Or you can work directly on Optivo throughout the day, taking full advantage of all the platform features and integrated AI for planning, monitoring and delivery management.

Onboarding can be immediate for standard configurations. If you need specific customizations or team training support, it may take up to a few weeks. Our team guides you step by step throughout the entire setup process.

No, it's the opposite approach. Optivo adapts to your way of working. You can replicate your existing organization in the platform and optimize it progressively, without disruption.

Our team configures the platform based on your needs, imports your data, creates custom constraints for your industry and trains your staff with dedicated sessions. You're never alone.

Pricing is customized based on your volumes, number of vehicles and the modules you need. Contact us for a free demo: we'll present the best solution and a tailored quote.

Every case is unique, because we believe in tailoring the service to your specific needs. We generally offer annual or monthly contracts, but the formula is defined together during the demo to find the best fit for your business.

Typical payback is 3-9 months. Industry benchmarks indicate 10-20% savings on distance traveled and 10-15% on fuel. Bonduelle reduced fleet needs by 2 trucks per day in initial tests.

Dedicated support with a team that knows your configuration. Not an anonymous ticket system: a direct relationship with people who follow your company from onboarding onward.

The same team that guided your onboarding. We continue to support you with operational assistance, ongoing optimization and training for new users.

It's a proprietary Optivo device that connects to the vehicle's OBD diagnostic port. It detects real-time position, fuel consumption, driving style, CO2 emissions and more. Installation takes just minutes.

No, the tracking module is optional and independent from route optimization. You can use optimization only, tracking only, or both. Alternatively, the driver app can serve as a tracking system.

The app needs connectivity to receive updates and send delivery confirmations. However, the delivery list is loaded at the start of the route and remains available even with intermittent connection.

Yes. Data is hosted on secure cloud infrastructure with encryption in transit and at rest. We comply with GDPR and Italian data protection regulations.

Yes. Optivo generates transport documents compliant with the European eFTI (Electronic Freight Transport Information) regulation, including digital waybills.

Yes. Optivo offers APIs for integration with ERP, WMS and other business systems. Our technical team supports you in configuring the integration.